Now Hiring - Account Manager in Cambridge, MA

About Us:

HWL is a company that comes to the market with deep expertise from leading healthcare GPOs and supply chains, workforce management software providers, healthcare delivery organizations, cutting-edge technology organizations, and leading staffing agencies.

Our workforce solutions deliver results that lower overall costs, produce higher-quality staff, and increase visibility into overall labor activity and metrics.

Through proprietary next-generation technology and customizable MSP services, HWL delivers a vendor-neutral Total Talent Acquisition solution that lowers overall labor costs while reducing administrative burden.

HWL achieves remarkable success by forging deep partnerships founded on integrity, accountability, and trust. Our company welcomes innovative thinkers who desire to work with a team that consistently displays kindness and empathy and promotes individual and collective growth.

Benefits and Perks:

• Hybrid Work Schedule with a Blend of in Office and Remote
• Competitive Salary with Uncapped Commissions
• Eligible for Annual President’s Club Trip
• Career Advancement Opportunities
• Great Company Culture
• Day 1 Competitive Medical, Dental and Vision Benefits
• 23 Days of Paid Time Off in First Year
• 401K with Company Match
• Referral Bonuses
• Employee Recognition Program
• Tuition Assistance

The Account Manager is a hybrid position that requires someone onsite 1-2x a week in Charlestown, MA. Candidate must be local to the area and available to work onsite a minimum of 2x per week.

Job Summary:

The Account Manager will have the primary responsibility of managing the Company’s MSP and VMS partnerships with assigned Client(s). This role includes oversight of all elements of a MSP or VMS programs and customer service for assigned clients, including implementation, day-to-day oversight of key workflows on behalf of client, agency onboarding and management, training and support, and responding to Client and Agency inquiries.

Job Description:

• Serve as a member of the Company’s implementation team, including meetings/calls with clients to define workflows for system configuration and tasks to be managed by Company in a MSP or VMS.
• Coordinate Client and Agency user training efforts in conjunction with other members of the implementation team.
• Contribute to implementation planning efforts by providing insight and knowledge with respect to healthcare staffing requirements and workflow approaches.
• Assist with the preparation of communication materials for Clients and Agencies related to the introduction of the MSP/VMS program.
• Manage day-to-day process of onboarding Agencies who will be providing healthcare staffing services to Client(s)
• Acts as a single point of contact between HWL and MSP clients and agencies.

Qualifications:

• High school graduate or equivalent. B.S. Degree preferred.
• Basic understanding of physician staffing process.
• One year or more of related experience in nurse/allied recruiting or a related field.
• Good customer service and public relations.
• Knowledge of related computer applications including database entry.
• Excellent phone skills.
• Able to work well independently and in a team environment.
• Attention to detail and solid organizational skills.
• Solid sales skills with proven track record of success.

EEO Statement:

HWL is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Cambridge, MA 02138: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How many years of healthcare staffing experience do you have?
• Why are you interested in this position?
• Our office hours are Monday - Friday 8:30am - 5:30pm EST. Do you have any scheduling restrictions that would prevent you from working during our office hours?
• What are your base salary requirements for this opportunity given it offers an uncapped commission plan?

Work Location: Hybrid remote in Cambridge, MA 02138